ONESEC Exchanges & Refunds
Returning your product because you changed your mind.
Please return your item unused and in original condition (including all accessories and manuals intact) withproof of purchase within 14 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
For online and telephone purchases, your original shipping fee is not refundable.
Products must be returned within 3 days if there is shipping damage.
Please be aware that we'll only process your refund once the item has been returned and checked by our specialist; this can take up to 14 days.
Returning a Faulty Item
The product comes with a 1-year warranty. If your product develops a fault within this time period, please return with proof of purchase and we’ll exchange or refund it.
For any problems, please email firstname.lastname@example.org
If your order has not been shipped, please email us at email@example.com and our staff will process your cancellation request as soon as possible. Once we have processed the cancellation, we will send you an email informing you of the status of your cancellation.
If you require further assistance or wish to cancel your order, please call +1(314) 961-7400