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Return Policy

ONESEC Exchanges & Refunds

 

Returning your product because you changed your mind. 


Please return your item unused and in original condition (including all accessories and manuals intact) withproof of purchase within 14 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.


For online and telephone purchases, your original shipping fee is not refundable.


Products must be returned within 3 days if there is shipping damage.


Please be aware that we'll only process your refund once the item has been returned and checked by our specialist; this can take up to 14 days.

 

Warranty


The product comes with a 1-year warranty. If your product develops a fault within 1 year from the date of purchase, please contact us via email at info@oneseceyewear.com or call +1(314) 961-7400.


Our warranty includes faults in technical issues (e.g. if the eyewear does not change colour), but kindly be reminded that warranty does not apply to damages caused by human factors (e.g. such as lens cracking from being crushed). 


We highly recommend to store the eyewear in the provided protective case when not in use, and do handle with care when in use. Our lenses are made from liquid crystal lenses, which are delicate. If not treated with care, the lenses may be damaged.

 

Order Cancellation


If your order has not been shipped, please email us at info@oneseceyewear.com and our staff will process your cancellation request as soon as possible. Once we have processed the cancellation, we will send you an email informing you of the status of your cancellation.


If you require further assistance or wish to cancel your order, please call +1(314) 961-7400